Last Updated: 9.12.25

1. Introduction

Co-Pilot Family Planner (the “App”) is committed to providing you with the best possible customer service experience. Margie and Tim (ABN: 93 172 759 839) (“we,” “us,” or “our”) is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Collection of Your Personal Information

To use certain features of the App (such as saving itineraries across devices), we may require you to submit personally identifiable information. This may include:

  • Identity Data: Your name (or nickname) and email address (used for authentication).
  • Trip Data: Information you input into the App, such as flight details, hotel bookings, packing lists, and vehicle weight estimates.
  • Device Data: Technical information about your mobile device, including operating system version and unique device identifiers (for troubleshooting and app functionality).

3. How We Store Your Data (Google Firestore)

We prioritize the security of your data. We do not host your data on local physical servers or personal computers.

  • Cloud Storage: All data entered into the App is stored securely in the cloud using Google Firebase (Firestore). This allows your data to sync across your devices and ensures it is backed up.
  • Security: Your data is protected by Google’s industry-leading security infrastructure, including encryption in transit and at rest.
  • Location: Data stored in Firebase may be processed on servers located outside of Australia (e.g., in the United States), depending on Google’s server configuration. By using the App, you consent to this transfer.

4. Use of Your Personal Information

We use the information we collect for the following purposes:

  • To create and manage your user account.
  • To enable you to create, save, and retrieve your holiday plans and itineraries.
  • To provide technical support and respond to your inquiries.
  • To send administrative updates regarding changes to this Privacy Policy or our Terms and Conditions.

5. Sharing of Your Personal Information

We do not sell, trade, or rent your personal information to third parties.

We may disclose your information only in the following limited circumstances:

  • Service Providers: To trusted third-party service providers who assist us in operating our App (specifically Google Firebase for hosting and authentication). These providers are bound by strict confidentiality and security obligations.
  • Legal Requirements: If required by law, such as to comply with a subpoena or similar legal process.

6. Affiliate Links and Third-Party Sites

Our App contains links to third-party websites (e.g., airlines, hotels, camping gear retailers) which may be affiliate links.

  • External Sites: Once you click a link and leave our App, this Privacy Policy no longer applies.
  • Tracking: Third-party sites may use cookies or web beacons to track that you came from our App (for commission purposes). We do not control these cookies.
  • Review Their Policies: We encourage you to read the privacy statements of every website you visit. We are not responsible for the privacy practices of these third-party sites.

7. Accessing and Deleting Your Data

You have a right to access, update, or delete your personal information.

  • Account Deletion: You may request the deletion of your account and all associated data at any time. This can be done [inside the App settings / by emailing us]. Once deleted, your data is permanently removed from the Firestore database and cannot be recovered.
  • Corrections: You can update your trip details and profile information directly within the App.

8. Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If we make material changes, we will notify you through the App or via email. Your continued use of the App indicates your acceptance of the new Privacy Policy.

9. Contacting Us

If you have any questions about this Privacy Policy or would like to make a complaint, please contact us at:

Co-Pilot Family Planner Support

  • Email: hello@margieandtim.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.